With over 17 years of experience in every facet of the hospitality industry and a background in successful traditional as well as non traditional venues, use a real-world approach to problem solving. Have a deep well of experience to meet the challenges of this fast-paced, high-turnover industry.
Proven competencies in improving client servicing through the development and implementation of strategies that foster operating synergies and facilitate lasting and positive change. Promote a winning attitude and foster accountability to consistently exceed performance goals and expectations.
Proven team-forming and motivational skills have delivered unmatched loyalty. Consistently developed cost-cutting and profit-building initiatives.
Enhanced every business opportunity and activity from marketing, revenue management, Food & Beverage to Front office Operations.
Strategic business sense, uncompromising work ethic and natural sincerity created consistent profits and have won loyal customer support and motivation of employees, managers and local officials.
Specialties: Administration, budgeting, business operations, competitive, concept development, CRM, customer relations, customer satisfaction, database administration,front office, inventory management, logo design, management, market planning, marketing, peak, positioning, pricing, profit, research, RFP, sales,strategic planning, web site production.
A competent professional with 15 years of extensive experience including pre- openings, catering & hotel operations, marketing and guest relationship management.
A keen planner & strategist with track record of developing operational policies/ norms, systems & controls, motivational schemes & customer service standards.
Well-versed with accounting aspects of the hotel operations, management and co-ordination of activities
Administrative acumen while proficient in coordinative duties, organizing meeting and managing schedules
Accustomed to work in a high stress environment. Possess good leadership skill and capable of working as part of team in a professional environment, hands-on, innovative, results & guest-oriented approach.
Excellent interpersonal, communication, team building & management skills, training & development of the workforce.
Managing diverse operations encompassing new unit set up, turnaround management & growth.
Pre – opening experience in setting up banquets & F&B department.
Managing medium to large sized teams with varied cultural, lingual and professional backgrounds
Imparting appropriate in house training to the team so as to attain Service Excellence, teamwork,
Overseeing smooth & scheduled implementation of brand standards so as to minimize gaps in actual v/s required standards.
Ensuring Cost Reduction in work process.